1. Introduction
This Cookie Policy explains how Vocal Academy Australia ("we," "our," or "us") uses cookies and similar tracking technologies on our website rabbuacnod.com. This policy should be read alongside our Privacy Policy and Terms of Service.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners about how users interact with their sites.
Types of Cookies:
- Session Cookies: Temporary cookies that are deleted when you close your browser
- Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted
- First-Party Cookies: Set directly by our website
- Third-Party Cookies: Set by external services we use on our website
3. How We Use Cookies
We use cookies for several purposes to enhance your experience on our website:
3.1 Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled:
- Security cookies: Protect against security threats and ensure safe browsing
- Authentication cookies: Remember your login status and preferences
- Load balancing cookies: Distribute website traffic efficiently
- Cookie consent cookies: Remember your cookie preferences
3.2 Functional Cookies
These cookies enhance your experience by remembering your preferences:
- Language preferences: Remember your preferred language
- Form data: Save information you've entered in forms
- Accessibility settings: Remember accessibility preferences
- Theme preferences: Save your preferred website appearance
3.3 Analytics Cookies
These cookies help us understand how visitors use our website:
- Google Analytics: Tracks visitor behavior, page views, and site performance
- Heat mapping tools: Show how users interact with different page elements
- Performance monitoring: Identify and fix technical issues
- User journey tracking: Understand how visitors navigate our site
3.4 Marketing Cookies
These cookies are used for advertising and marketing purposes:
- Facebook Pixel: Track conversions and create targeted audiences
- Google Ads: Measure ad effectiveness and create remarketing lists
- Social media integration: Enable sharing and social media features
- Personalization: Show relevant content based on your interests
4. Specific Cookies We Use
4.1 Essential Cookies
| Cookie Name |
Purpose |
Duration |
| __vaa_session |
Maintains user session and security |
Session |
| cookie_consent |
Stores your cookie preferences |
1 year |
| csrf_token |
Prevents cross-site request forgery attacks |
Session |
4.2 Analytics Cookies
| Cookie Name |
Purpose |
Duration |
| _ga |
Google Analytics - distinguishes users |
2 years |
| _ga_XXXXXXXXXX |
Google Analytics - session identification |
2 years |
| _gat |
Google Analytics - throttles request rate |
1 minute |
| _gid |
Google Analytics - distinguishes users |
24 hours |
4.3 Marketing Cookies
| Cookie Name |
Purpose |
Duration |
| _fbp |
Facebook Pixel - tracks conversions |
3 months |
| fr |
Facebook - advertising and analytics |
3 months |
| _gcl_au |
Google AdSense - conversion tracking |
3 months |
5. Third-Party Services
We use several third-party services that may set their own cookies:
5.1 Google Services
- Google Analytics: Website analytics and reporting
- Google Ads: Online advertising and conversion tracking
- Google Fonts: Web fonts for improved typography
- reCAPTCHA: Spam protection for forms
5.2 Social Media Platforms
- Facebook: Social sharing and advertising pixels
- Instagram: Social media integration
- YouTube: Video embedding and analytics
- Twitter: Social sharing and engagement tracking
5.3 Communication Tools
- Mailchimp: Email marketing and newsletter management
- Zendesk: Customer support and live chat
- Calendly: Appointment scheduling system
6. Managing Your Cookie Preferences
6.1 Cookie Banner
When you first visit our website, you'll see a cookie banner allowing you to:
- Accept all cookies
- Accept only necessary cookies
- Customize your cookie preferences
- Learn more about our cookie usage
6.2 Changing Your Preferences
You can modify your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in our website footer
- Clearing your browser cookies and revisiting our site
- Contacting us directly at [email protected]
6.3 Browser Settings
You can also control cookies through your browser settings:
Chrome:
- Click Settings > Privacy and security > Cookies and other site data
- Choose your preferred cookie settings
- Manage exceptions for specific sites
Firefox:
- Click Options > Privacy & Security
- Under Cookies and Site Data, choose your settings
- Use "Manage Data" to control specific sites
Safari:
- Click Preferences > Privacy
- Choose your cookie and tracking preferences
- Use "Manage Website Data" for specific controls
Edge:
- Click Settings > Cookies and site permissions
- Choose your cookie settings
- Manage specific site permissions
7. Impact of Disabling Cookies
Disabling certain types of cookies may affect your website experience:
7.1 Essential Cookies
Disabling essential cookies may result in:
- Inability to use certain website features
- Reduced security and functionality
- Loss of preferences and settings
- Difficulty accessing your account
7.2 Analytics Cookies
Disabling analytics cookies means:
- We can't track your usage patterns
- Reduced ability to improve our website
- Less personalized content
- No impact on core functionality
7.3 Marketing Cookies
Disabling marketing cookies results in:
- Less relevant advertising
- Inability to track marketing effectiveness
- Reduced social media integration
- No impact on website functionality
8. Data Security and Privacy
We take the security of cookie data seriously:
- Cookies are transmitted securely using HTTPS
- Sensitive information is encrypted
- Access to cookie data is strictly controlled
- Regular security audits are conducted
- Third-party services are vetted for security compliance
9. International Data Transfers
Some of our third-party services may transfer cookie data internationally:
- Google services may process data in various countries
- Social media platforms operate globally
- We ensure appropriate safeguards are in place
- Data protection standards are maintained
10. Children's Privacy
We take special care with children's data:
- We do not knowingly collect cookies from children under 13
- Parental consent is required for students under 18
- Marketing cookies are not used for children's profiles
- Educational cookies are limited to necessary functions
11. Updates to This Policy
We may update this Cookie Policy to reflect:
- Changes in our cookie usage
- New third-party services
- Legal or regulatory requirements
- Improvements to our services
We will notify you of significant changes by updating the "Last updated" date and, where appropriate, providing additional notice.
12. Legal Basis for Processing
Under Australian privacy law and international regulations, our legal basis for using cookies includes:
- Necessary for contract performance: Essential cookies for service delivery
- Legitimate interest: Analytics and security cookies
- Consent: Marketing and non-essential tracking cookies
- Legal obligation: Compliance and security cookies
13. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
14. Useful Resources
For more information about cookies and online privacy: